Heartland Services Client Survey

Closes 31 Mar 2025

Opened 3 Jul 2023


Heartlands strives to provide the best possible service for you and your family or whānau. We want to hear what you think about our services so we can ensure it suits your needs.  

It’s up to you whether you answer this survey. This is an anonymous survey, and your responses will remain unidentifiable. 

After you complete the survey, you will be asked if you would like to get a copy of your responses by providing your email address. Ministry of Social Development (MSD) will not receive your email address, this is solely for the purpose of you receiving your responses. 

What happens to my data?

Survey data will only be accessed by MSD (as funders of Heartlands). Data summaries may be shared with other government agencies and/or Heartlands sites for the purpose of improving this service. Data will not be shared to any other third party outside this purpose and will be stored securely. 

If you would like further information on how MSD manages information, please visit this website: Our privacy notice - Work and Income  

Next Steps

When completing the survey, please do not include personal details (like your name) in your response.

The survey takes approximately 5-10 minutes for you to complete. 

By clicking on the ‘start survey’ button you agree that MSD can use your feedback to support and improve Heartland Services. 

Share your views with us